August 18: A/C doesn't work, 93609 . . .
Read MoreHaving a fleet of older vehicles means my shop sees a lot of concerns that arise simply out of age. This 1996 Ford F250 arrived on this day for an a/c inop concern. Service writer Wendel told me that the compressor was making a lot of noise.
The first step in ANY repair process is to verify the concern. I started the truck and turned on the a/c in the parking lot. As expected, the system blew warm air and made a bunch of noise. With my concern verified, I made my way into the shop, turning the a/c switch to "off" first. That's when the fun began.