The Dodge Ram 3500 seen in the photo above belongs to my shop and serves as one of our response vehicles. The last person who drove it mentioned hearing a noise over bumps that sounded like it was coming from the rear. Technician Phil brought it inside to check it out.

Everything looks normal here.

Phil found that the RR shock absorber was broken even though it looked normal from this angle.

There's the problem !

The upper mounting bracket of the shock absorber had broken loose from the shock and was still attached to the truck.

Phil replaced the rear shocks to fix the concern.